All our products are physical items shipped from France. We do not deliver anything by email.
Where we deliver
We ship to all 27 member states of the European Union. We do not currently ship outside the EU.
Shipping costs
| Destination | Standard tracked delivery | Free delivery from |
|---|---|---|
| France | 4,90 € | 49 € |
| Other EU countries | 9,90 € | 89 € |
The exact cost is always shown in the basket and at checkout before you pay.
Dispatch and delivery times
- In-stock orders are dispatched within 1–2 business days after payment.
- France: 2–3 business days after dispatch.
- Other EU countries: usually 3–7 business days after dispatch.
You receive an email with your tracking number as soon as your parcel leaves our warehouse. If an item is temporarily out of stock, we contact you before shipping and you can choose to wait or receive a full refund.
Customs and taxes
All deliveries are within the EU, so there are no customs fees.
Lost or damaged parcels
If your parcel arrives damaged, or has not arrived within 10 business days of dispatch, contact us at contact@cloudsoftwares.store. We will open an investigation with the carrier and send a replacement or a refund.