14-day right of withdrawal
If you are a consumer in the EU, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do so, send us a clear statement by email to contact@cloudsoftwares.store or use our withdrawal form.
Important: under Article 16(i) of EU Directive 2011/83/EU, the right of withdrawal does not apply to sealed software that has been unsealed after delivery. Please keep the packaging sealed until you are sure you want to keep the product.
Our 30-day return promise
Beyond the legal 14 days, we accept returns of unopened, sealed products within 30 days of delivery.
Faulty or wrong items
If a product is faulty, damaged in transit or not what you ordered, we will replace it or refund it in full, including shipping costs, whether or not the package has been opened. Your statutory legal guarantee of conformity (2 years) applies.
How to return an item
- Email contact@cloudsoftwares.store with your order number and the item you want to return.
- We confirm the return and send you the return address: 13 Rue Grégoire de Tours, 75006 Paris, France.
- Send the item back in its original condition. For withdrawals, the cost of returning the goods is paid by you unless the item is faulty or wrong.
Refunds
We refund the price of the product and the original standard delivery cost within 14 days of receiving your withdrawal, using the same payment method you used. We may wait until we receive the item back, or proof that you sent it, before refunding.