Products
Are your products physical or digital?
Only physical. Every product is a retail box with DVD or USB media, a box with a printed key card, or a sealed retail activation card. We do not send codes by email.
Are the products new?
Yes. Everything we sell is new and factory-sealed.
What is the difference between Retail and System Builder?
A Retail licence can be transferred to a new computer. A System Builder (OEM) licence is tied to the first computer it is installed on and is meant for new or refurbished PC builds. Each product page says which one you are buying.
What does a “key card” box contain?
Some publishers, such as Microsoft for Office 2024, no longer include a disc. The box contains a printed product key, and you download the installer from the publisher website.
Why does the photo look different from the box I received?
Our product photos are illustrative. Publishers change packaging designs regularly; the edition, licence and contents are always as described on the product page.
Orders and payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed by Stripe.
Do I need an account to order?
No. You can check out as a guest. An account lets you track your orders more easily.
Can I get an invoice?
Yes. An invoice is available for every order. Contact us if you need a company name or VAT number on it.
Delivery and returns
How long does delivery take?
Orders are dispatched within 1–2 business days. Delivery takes 2–3 business days in France and 3–7 in other EU countries. See Shipping & delivery.
Can I return a product?
Yes, unopened products within 30 days, and faulty products at any time during the legal guarantee. See Returns & refunds.